FAQs
Last Updated: November 4, 2026
Welcome to the Lucialiving Help Centre.
We want your furniture and home-living shopping experience to feel simple and comfortable.
Below are answers to common questions about our products, delivery, payments, cancellations, returns, and customer support.
About Our Store
1. What does Lucialiving sell?
Lucialiving is an online furniture and home-living retailer.
Our collection may include living room furniture, bedroom furnishings, tables, storage solutions, and home accessories.
2. Where is Lucialiving based?
Lucialiving operates from Reading, United Kingdom.
Business Address: 153 London Rd, Reading, West Berkshire RG1 5DE, United Kingdom.
3. Do you have a physical showroom?
Lucialiving operates as an online retailer.
Our published address is provided for business identification and correspondence. Please contact support before arranging an in-person visit.
4. How can I choose the correct furniture size?
We recommend checking product dimensions and measuring your intended space before purchasing.
Please consider:
- Room measurements
- Doorways and entrances
- Staircases and corridors
- Furniture placement
- Assembly requirements
Shipping and Delivery
5. Where do you ship?
Lucialiving currently ships within the United Kingdom only.
6. Is shipping free?
Yes. FREE Standard Shipping is available on all orders within our supported United Kingdom delivery coverage.
There is no minimum purchase requirement.
7. How long does delivery take?
- Processing: 1–2 business days
- Transit: 4–8 business days
- Total Estimated Delivery: 5–10 business days
Business days are Monday through Friday.
8. What is your order cutoff time?
Our daily cutoff is 5:00 PM (GMT+00:00) Greenwich Mean Time (London).
Orders received after the cutoff enter processing on the next business day.
9. Which shipping carriers do you use?
Depending on the product and destination, our delivery partners may include:
- Royal Mail
- DPD
- Evri
- UPS
- Specialist furniture delivery providers
10. Will I receive tracking information?
Yes, where supported by the carrier.
Tracking details are normally provided within 48 hours after dispatch.
11. Does furniture delivery include assembly?
Standard delivery does not automatically include assembly or installation.
Please check the relevant product description for details of any included services.
12. What if my delivery is delayed?
Contact support@lucialiving.shop with your order number.
We will review the available tracking information and assist with the issue.
13. What if my furniture arrives damaged?
Please contact our team promptly with your order number, a description, and photographs where possible.
We will review the issue and arrange an appropriate remedy.
Lucialiving covers reasonable return or collection costs for damaged, defective, or incorrect products.
Returns, Refunds, and Exchanges
14. Do you accept returns?
Yes. We offer an extended voluntary return window of 30 business days after delivery, subject to our return conditions.
Applicable statutory consumer rights remain unaffected.
15. How do I request a return?
Email support@lucialiving.shop with your order number and reason for returning the product.
Our team will provide return instructions.
16. Do you provide return labels?
Yes. Suitable postal returns receive downloadable and printable return labels after authorisation.
Large furniture may require an arranged carrier collection.
17. Who pays for return shipping?
- Lucialiving Pays: Reasonable return costs for damaged, defective, or incorrect products.
- Customer Pays: Applicable return transport costs for change-of-mind or personal-preference returns, subject to statutory requirements.
18. Do you charge restocking fees?
No. Lucialiving does not charge restocking fees.
19. Do you accept exchanges?
Yes. Exchanges are accepted, subject to product availability.
20. How long does a refund take?
Approved voluntary return refunds are normally processed within 10 business days after receiving and inspecting the returned product.
Any earlier deadline required by applicable law takes priority.
21. Can I cancel an order?
Yes. Please contact us as soon as possible.
Orders not yet dispatched may be cancelled.
Customers also retain applicable legal cancellation rights for online purchases.
For details, read our Return & Refund Policy.
Orders and Payments
22. What currency do you use?
All product prices and transactions are displayed in British Pound Sterling (GBP).
23. What payment methods do you accept?
Customers can use the secure payment options displayed during checkout.
For details, review our Payment Policy.
24. Is checkout secure?
Payments are processed through the secure payment services enabled on our online store.
For information about personal data, read our Privacy Policy.
25. Can I change my delivery address?
Please contact us immediately if you notice an address error.
We will attempt to update the information before dispatch. Changes may not be possible after shipment.
26. What if my furniture has missing parts?
Contact our support team with your order number and a description of the missing components.
We will investigate and arrange an appropriate solution.
Customer Support
27. How can I contact Lucialiving?
Email: support@lucialiving.shop
Phone: +44 118 935 4095
28. What are your business opening hours?
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business Time Zone: (GMT+00:00) Greenwich Mean Time (London)
29. Where can I read your store policies?
Still Need Assistance?
Our customer support team is here to help with product questions, delivery concerns, and order-related enquiries.
Business Opening Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Contact Information
- Store Name: Lucialiving
- Website: https://www.lucialiving.shop/
- Business Address: 153 London Rd, Reading, West Berkshire RG1 5DE, United Kingdom
- Customer Support Email: support@lucialiving.shop
- Phone Number: +44 118 935 4095
- Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Thank you for choosing Lucialiving. We want your furniture shopping experience to feel clear, comfortable, and dependable.