Payment Policy
Last Updated: November 4, 2026
At Lucialiving, we believe choosing furniture for your home should be enjoyable, and completing your purchase should be secure and straightforward.
We aim to provide a transparent checkout experience with clear pricing, trusted payment processing, and helpful customer support.
This Payment Policy explains our payment methods, billing procedures, transaction security, and refund arrangements.
1. Accepted Payment Methods
Lucialiving accepts payments through the secure payment options displayed during checkout.
Depending on the payment services activated for our store, supported card networks may include:
- Visa
- Mastercard
- Maestro
- American Express
- Discover
- Diners Club
- JCB
Additional digital payment options may be available when displayed during checkout.
The payment methods shown at checkout determine which options are currently accepted.
2. Payment Currency
All product prices and transactions are displayed in British Pound Sterling (GBP).
Lucialiving currently sells and ships products within the United Kingdom.
3. Pricing and Shipping Charges
We aim to provide clear pricing information before customers complete their orders.
FREE Standard Shipping is available on all orders within our supported United Kingdom delivery coverage.
- Shipping Cost: FREE
- Minimum Purchase: None
- Processing Time: 1–2 business days
- Transit Time: 4–8 business days
- Total Estimated Delivery: 5–10 business days
- Order Cutoff: 5:00 PM (GMT+00:00) Greenwich Mean Time (London)
Applicable VAT is included or displayed as required by law.
Customers can review the final order total before completing payment.
For more information, visit our Shipping Policy.
4. Secure Payment Processing
Payments are handled through the secure payment services enabled on our ecommerce platform.
These providers use appropriate security technologies and procedures to help protect financial information.
Lucialiving does not ask customers to provide complete card numbers or payment security codes through email.
Customers should complete purchases through our official website:
5. Payment Authorisation
Payment must be successfully authorised before an order enters processing.
If a transaction is declined, customers should check their payment details or contact their bank or card issuer.
Additional verification may occasionally be required to protect against fraudulent transactions.
6. Order Confirmation
After successfully completing checkout, customers receive an order confirmation email containing relevant purchase information.
If you do not receive a confirmation email, please contact support@lucialiving.shop.
7. Payment Errors and Duplicate Charges
If you experience a payment error or believe a duplicate charge has occurred, please contact our customer support team.
Provide:
- Your order number, if available
- The transaction date
- The amount charged
- A brief explanation of the issue
Please do not send your complete payment card number or security code by email.
We will investigate and assist with an appropriate resolution.
8. Order Cancellations
Customers may request cancellation before dispatch by contacting support@lucialiving.shop.
Please include your order number.
If an order can be cancelled before shipment, we will initiate the applicable refund to the original payment method.
Applicable statutory cancellation rights remain unaffected.
9. Refund Processing
Our extended voluntary return policy allows return requests within 30 business days after delivery.
Approved voluntary return refunds are normally processed within 10 business days after receiving and inspecting the returned product.
- Refund Method: Original payment method
- Exchanges: Accepted, subject to availability
- Restocking Fee: None
- Return Method: By mail or appropriate carrier collection
- Damaged or Incorrect Products: Reasonable return costs covered by Lucialiving
- Change-of-Mind Returns: Applicable return costs paid by the customer, subject to statutory requirements
Where consumer law requires an earlier refund, the relevant legal deadline takes priority.
For complete details, read our Return & Refund Policy.
10. Fraud Prevention
We may conduct reasonable transaction checks to protect customers and prevent fraudulent activity.
If an order cannot be fulfilled, we will contact the customer and arrange any refund due.
11. Payment Assistance
For questions about payment methods, billing, transaction errors, order confirmations, or refunds, please contact customer support.
We aim to provide helpful and professional assistance.
Business Opening Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Contact Information
- Store Name: Lucialiving
- Website: https://www.lucialiving.shop/
- Business Address: 153 London Rd, Reading, West Berkshire RG1 5DE, United Kingdom
- Customer Support Email: support@lucialiving.shop
- Phone Number: +44 118 935 4095
- Time Zone: (GMT+00:00) Greenwich Mean Time (London)
At Lucialiving, we're committed to making your shopping experience secure, clear, and convenient.